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Thank you for purchasing SD-Omega mini computers or in-car computers. To confident that you will be able to use our products with your full satisfaction, we especially bring out best service.and we hope our sincerity responsibility and profession can participate and exempt your worry. Please feel free to contact us.

WARRANTY TERMS AND CONDICTIONS

All repairs are carried out in accordance with our Terms & Conditions of Repair. All repairs under warranty are subject to the terms of that warranty and, in the event of any conflict between these terms and the terms of the warranty, the terms of the warranty shall prevail.

1. Definitions
The following terms and expressions shall, unless the context requires otherwise, have the meanings set out below:
The Manufacturers: SD-Omega
The Purchaser: The original purchaser of the unit
The Service Centre: Any body/organisation whom has been authorised to carry out work on behalf of the manufacturer
Fault or any other variation of the word: Any Manufacturing defects in materials and/or workmanship under normal use
DOA: Dead on arrival shall mean faulty unit from date of purchase

2. Warranty
SD-Omega warrants to the purchaser of the unit for a period of 1 year from the date of purchase, any unit confirmed as faulty or broken components will be repaired or where applicable, replaced at the manufacture’s costs； For OEM/ODM projects, buyers are responsible for testing and validating the functionality of hardware and testing the compatibility of hardware and software. The buyers are responsible for testing the samples in their working environment including testing in different temperature, humidity, vibration environment. If the buyer does not propose any design, function and quality problems after they tested the sample, the manufacturer will seal up the sample and start the volume production . If after volume production, the buyer proposes that the product has functional defects or previously unpredictable defects, the factory does not need to carry out warranty. If the customer's project requires the factory to modify the BIOS, or to modify the frequency of CPU clock, the buyer is fully responsible for the testing and validation of the samples. Buyers shall be fully responsible for functional defects or other unpredictable defects found in volume production. If the volume products are the same quality as sealed samples, the factory does not provide warranty. The responsibility of the factory is to ensure that the products produced in volume are the same as the sealed samples, including circuit diagrams and components model number and quality.

3. Procedure
The purchaser must follow the warranty procedure set out herewith.
In the unlikely event of a fault occurring in the unit, the purchaser should:

  • Make note of the model/product number, serial number, fault description and purchase date
  • Submit a suspected fault through the RMA procedure by email after which a technical engineer will clarify the details.
  • If a system is deemed faulty by our technical support team an RMA reference number will be issued. Once issued the system should be securely packaged to avoid transit damage and issued RMA number written clearly in the outside of the box with a copy of the RMA form inside and return to us. (You are responsible for the cost of returning any product to us for repair. SD-Omega pays freight for sending back to you.
  • Once received the base unit will be booked in, repaired and be aimed to be returned within 7 working days.

 

Please note the following: -
Should any dispute arise with the purchase date, a copy of the sales receipt will need to be produced
SD-Omega reserves the right to replace any unit with a similar model of the same or higher specification without the purchaser’s consent

DOA units should be reported within 7 working days from the date of purchase
The manufacturer reserves the right not to exchange/repair units with defects that fall within the specification set by the manufacturer of components. Such specifications can be obtained on request.

Please note that the warrantee is void is any of the following occur: -

  • Scratched/broken casing, cracked PCB’s, abused housing and any failure damages due to customers mishandling, improper maintenance or use against the operating instructions and any damage dues to misuse, abuse or negligence
  • If any alteration/modification has been made to the unit and/or has been serviced by a person not authorised by the manufacturer.
  • To loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are either made or recommended by SD-Omega.
  • To loos of quality, degradation of performance or damage that results from the installation of, damage to, to modification to the product and/or software by someone else other than our representatives or because of damage that result from changes required by you or a Third Party.
  • To damage that results from your connection of other fitting or accessories to the Product which we have not approved or your connection of other equipment or software not approved by us.
  • If any serial number, supplier plate or seal is removed or defaced
  • Where SD-Omega finds no fault on units returned for service, the manufacturer may, at its discretion, charge the customer a handling fee to cover transport and investigation.

 

SD-Omega gives this limited warrantee. This limited warrantee is only effective upon registration of the unit within 7 days of purchase.
The manufacturer warrants this product is free against any and all manufacturing defects in material and workmanship under normal used, and is limited to repair adjustment and / or replacement free of charge (excluding shipping)

The manufacturer does NOT warrant that the product will meet the purchaser’s requirements in that the operation of the unit will be uninterrupted or error free, or that all errors will be corrected. The manufacture is not responsible for problems caused by changes in the operating characteristics the unit and/or of a computer and/or its operating system brought forth after the release of this product, nor for problems created with the interaction of other peripheral devices attached to the unit and/or a computer and/or its operating systems nor for problems created by any other software.

The manufacture will NOT be responsible for any direct, indirect, special, consequential or incidental lost of profits or savings arising out of use or inability to use the unit. In no case shall the manufacture’s liability exceed the purchase value of the unit. This restriction of liability does not affect the purchaser’s statutory rights as a consumer or his rights with a distributor/dealer.